We’ve collected the most frequently asked questions about our matcha, shipping, and returns to help you quickly find what you need. Need further assistance? Our team is happy to help.
What makes Sayū Matcha different?
We source only 100% organic, ceremonial-grade matcha from small, sustainable farms in Japan. Our matcha is shade-grown, hand-picked, and stone-ground for exceptional flavor, color, and nutritional value.
Is your matcha organic and gluten-free?
Yes, our matcha is certified organic, gluten-free, and contains no additives or preservatives.
How should I prepare matcha?
We recommend using a bamboo whisk (chasen) to blend 1–2 grams of matcha with hot water (around 80°C). For a traditional bowl (usucha), whisk until a fine layer of foam appears. For a matcha latte, simply add warm milk of choice.
What is the difference between ceremonial and culinary grade?
Ceremonial grade is made from the youngest tea leaves and has a smooth, delicate flavor — perfect for drinking straight. Culinary grade is more robust and suited for mixing into recipes like smoothies or baking.
How should I store my matcha?
Keep your matcha in a cool, dry place away from light, air, and moisture. Once opened, we recommend storing it in the refrigerator and consuming it within 1–2 months for optimal freshness.
Do you ship internationally?
Currently, we ship within the Netherlands & Belgium. We are working on expanding to other countries soon
What is your return policy?
Unopened items can be returned within 14 days of delivery. For full details, please visit our Shipping & Returns page.
What is the estimated shipping time?
Orders are processed within 1–2 business days. Delivery times depend on your location:
– Netherlands & Belgium: 1–3 business days
– Rest of EU: 3–7 business days
You’ll receive a tracking link as soon as your order ships.
