Frequently Asked Questions

We’ve collected the most frequently asked questions about our matcha, shipping, and returns to help you quickly find what you need.

Our matcha is grown in Kagoshima in southern Japan where volcanic soil and gentle ocean air nurture the tea leaves with rich minerals and pure moisture. This unique environment gives our matcha its deep green color, silky texture and soft natural sweetness with a delicate umami finish.

Yes, our matcha is organic, gluten-free, and contains no additives or preservatives.

We recommend using a bamboo whisk (chasen) to blend 1–2 grams of matcha with hot water (around 80°C). For a traditional bowl (usucha), whisk until a fine layer of foam appears. For a matcha latte, simply add warm milk of choice.

Ceremonial grade is made from the youngest tea leaves and has a smooth, delicate flavor — perfect for drinking straight. Culinary grade is more robust and suited for mixing into recipes like smoothies or baking.

Keep your matcha in a cool, dry place away from light, air, and moisture. Once opened, we recommend storing it in the refrigerator and consuming it within 1–2 months for optimal freshness.

We currently ship within the European Union (EU). All orders are processed within 1 business day. Once shipped, you will receive a confirmation email with tracking details

Unopened items can be returned within 14 days of delivery. For full details, please visit our Shipping & Returns page.

We currently ship within the European Union (EU). All orders are processed within 1 business day. Once shipped, you will receive a confirmation email with tracking details.

Estimated delivery times: